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Refund Policy

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Our policy lasts 10 days. If 10 working days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.


Items are exchanged or refunded if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@caribbeantan.online and send your item to: 29 Packer Ave, Epping 2 Cape Town Western Cape ZA 7441.

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.  
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email hello@caribbeantan.online with the subject 'Returns' and include your order number, name and the reason for the return.
  • Caribbeantan will provide the customer with instructions where to send returned goods.   Please note that customers are responsible for shipping costs of returned items.  Shipping costs are non-refundable.  Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. 
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@caribbeantan.online.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should email your product to 29 Packer Ave, Epping 2 Cape Town Western Cape ZA 7441