Frequently Asked Questions

The most common reason for a streaky tan is application error. Application:  do not apply the tan in ‘up and down’ strokes, instead apply using circular motions. Too little tan:  not using enough tan product on your skin will result in streaks since not all areas are being covered with tan.  Areas without tan will appear much lighter.  

There are 3 main reasons for a patchy tan:Not exfoliating properly/enough.  The dry skin absorbs self-tan and this dry skin will therefore look darker.  This skin will also be the first to naturally exfoliate which can result in white patches.Uneven application.  Applying more tan in one spot will result in a darker patch.Other products. If the skin is not completely clean of all oils or moisturizers you may develop patches in those areas. We suggest waiting for the tan to fade, exfoliating each day to lighten the tan.  *Before applying self-tan pay use a scrub like the Caribbeantan Skin Smoothing Exfoliator on the driest  areas like ankles, elbows and knees. You can apply a light moisturizer or a thin layer of Caribbeantan Milkand Honey Body Butter to the drier areas prior to tan application.

_{Returns and Refunds}

_{Our policy lasts 10 days. If 10 working days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.}

_{Items are exchanged or refunded if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@caribbeantan.online and send your item to: 29 Packer Ave, Epping 2 Cape Town Western Cape ZA 7441.}

• _{If a product gets damaged or was faulty upon a delivery - we offer 100% refund.}  
  

• _{To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.}
• _{For returns, please email hello@caribbeantan.online with the subject 'Returns' and include your order number, name and the reason for the return.}
• _{Caribbeantan will provide the customer with instructions where to send returned goods.   Please note that customers are responsible for shipping costs of returned items.  Shipping costs are non-refundable.  Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.} 
• _{When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.}
• _{If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.}

_{Late or missing refunds (if applicable)}
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@caribbeantan.online.

_{Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.}

    _{Shipping
    To return your product, you should email your product to 29 Packer Ave, Epping 2 Cape Town Western Cape ZA 7441}

• We make use of Payfast Payment Gateway.  
• Only card payments through Payfast are accepted.

Shipping times:

• Local orders take up to 7 business days to be delivered to you and we ship within 1 business days.
• Orders placed before 10am will be SHIPPED on the same day.
• Orders may be delayed during high traffic promotions.

Shipping cost:

• Orders over R300 will have free shipping.